Effective Date: September 13, 2026

Cynthia Zheng (“Cynthia,” “I,” “me,” or “my”) respects your privacy and is committed to protecting your personal information. I operate as an independent mortgage professional in British Columbia and work with RTC Mortgage Brokers in Burnaby.

This Privacy Policy explains how personal information may be collected, used, and protected when you visit cynthiazheng.ca, submit an inquiry, book a consultation, or work with me on your mortgage needs.

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Information I Collect

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Depending on your interaction with me, I may collect information such as your name, contact details, employment and financial information, and other information necessary to assess your mortgage needs or assist with a mortgage application.

You may also provide information when you submit a contact form, book a meeting, or communicate with me by email or telephone.

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How I Use Your Information

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Your information may be used to:

• Respond to your inquiries and requests;

• Schedule and manage consultations;

• Assess your mortgage needs and eligibility;

• Prepare and submit mortgage applications when you authorize me to do so;

• Communicate with lenders, mortgage partners, and other parties involved in providing mortgage services;

• Provide requested services and maintain appropriate business records; and

• Comply with applicable legal and regulatory requirements.

I will only collect, use, or disclose personal information for purposes that are reasonable and appropriate to my business and your relationship with me, or as otherwise permitted or required by law.

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Sharing Your Information

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When necessary to provide mortgage services, your information may be shared with lenders, financial institutions, credit-reporting agencies, service providers, and other parties involved in your mortgage transaction, with your consent where required.

As an independent mortgage professional, I may also work with RTC Mortgage Brokers and its related systems or services when providing mortgage brokerage services.

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Website & Cookies

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The website may use basic cookies, analytics, or similar technologies to understand website traffic, improve the website, and provide a better user experience. You can adjust your browser settings to restrict or disable cookies, although some website features may not function properly.

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Protecting Your Information

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Reasonable administrative, technical, and physical safeguards are used to protect your personal information against unauthorized access, use, disclosure, or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

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Online Booking

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If you book a consultation through this website, I collect the information you provide through the booking form, such as your name, email address, phone number, and appointment details.

Appointments are scheduled using Wix Meetings, a scheduling service provided by Wix. Your booking information is processed through Wix in order to schedule and manage your appointment and to send automatic confirmation, reminder, cancellation, or rescheduling emails.

By booking a meeting, you consent to the collection and use of this information for the purpose of arranging and managing your appointment. You may cancel or reschedule your meeting at any time free of charge.

Please do not provide sensitive financial, banking, credit-card, or other confidential mortgage information through the website booking form. Any information required for a mortgage application will be collected through appropriate and secure channels.

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Access & Questions

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You may request access to the personal information I hold about you or ask questions about how your information is collected or used.

For privacy-related questions or requests, please contact:

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Cynthia Zheng
Email: Cynthia.Zheng@rtcmortgage.ca
British Columbia, Canada

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I will make reasonable efforts to respond to privacy inquiries in accordance with applicable British Columbia privacy legislation.

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Changes to This Policy

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This Privacy Policy may be updated from time to time to reflect changes to my practices, services, or applicable legal requirements. The updated version will be posted on this website with a revised effective date.